Refund policy

Elsewhere Camping – Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags attached, and in its original packaging. For camping gear and equipment, the items must be completely free of dirt, grass, campfire odour, or any signs of outdoor use. You’ll also need the receipt or proof of purchase.  

To start a return, you can contact us at hello@elsewherecamping.com.au. Please note that returns will need to be sent to the following address: [217 951-955 Dandenong Rd, Malvern East 3145, VIC]

  • Customer Preference (Change of Mind): If you are returning an item because you changed your mind or ordered the wrong size/colour, you will be responsible for paying your own return shipping costs.

  • Damaged or Incorrect Items: If the return is due to our error (defective, damaged, or wrong item), we will provide a pre-paid return shipping label and instructions at no cost to you.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@elsewherecamping.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For transit damage, please provide photos of both the product and the outer packaging.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as personalised/custom orders or personal hygiene outdoor goods (e.g., portable toilets, used sleeping bag liners, or unsealed camp cookware). We also do not accept returns for hazardous materials, flammable liquids, or gases (such as unused camping gas canisters). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, clearance items, or gift cards.

Refunds  
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@elsewherecamping.com.au.